CCasino Terms and Conditions

1 General Terms & Conditions

CCasino (hereinafter referred to as "we", "us", or "the platform") is an online gaming platform serving users in Bangladesh and other countries. These Terms and Conditions constitute a legally binding agreement between you and CCasino.

By using CCasino's website, mobile application, or any of our services, you are deemed to have read, understood, and accepted these terms. If you do not agree with any of the terms, please discontinue use of our services.

Applicability

• These Terms and Conditions apply to all services provided by CCasino.
• Includes the website, mobile app, and all other digital platforms.
• You will be notified at your registered email address if these terms are updated.
• The latest version of the terms & conditions is always available on this page.

2 Account Registration & Eligibility

To open an account with CCasino, you must meet the eligibility requirements listed below. We reserve the right to verify any account at any time, and accounts found to contain false information will be closed.

Registration Terms

• Applicants must be at least 18 years of age.
• Each person may register only one account — multiple accounts are strictly prohibited.
• All information provided at registration must be truthful, accurate, and kept up to date.
• Your full name, address, date of birth, and contact details must be provided accurately.
• It is your responsibility to keep your account password confidential.
• Accounts may not be transferred to or shared with another person.

KYC Verification

Under CCasino's security policy, KYC (Know Your Customer) verification is mandatory before processing withdrawals or after deposits reach a specified amount. A copy of your national ID card, passport, or driving licence may be required.

3 Deposit & Withdrawal Rules

CCasino supports transactions via mobile banking, internet banking, and digital wallets. All payments are processed through fully secure, encrypted channels.

Important Payment Terms

• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals must be made to the same payment method used for the deposit.
• If there is an active bonus on your account, wagering must be completed before a withdrawal can be made.
• CCasino reserves the right to place a hold on any suspicious transactions at any time.
• Deposits and withdrawals using third-party accounts are not permitted.

4 Bonus & Promotion Policy

CCasino regularly offers welcome bonuses, cashback, free spins, and various promotional deals. Each bonus comes with its own terms and conditions that must be read before claiming.

General Bonus Terms

• Each bonus has specific wagering requirements (typically 20x–40x).
• Bonuses must be used within the specified time limit after they are claimed.
• The same bonus may not be claimed more than once from the same household or IP address.
• Withdrawals cannot be made directly from a bonus balance.
• Some games may not be eligible for bonus wagering.
• CCasino reserves the right to modify or cancel any bonus at any time.

5 Gaming Policy & Fairness

All games on CCasino are provided by internationally recognised software providers and operate using certified RNG (Random Number Generator) technology. This ensures that every game outcome is entirely random and follows no predetermined pattern.

• All games are regularly audited by independent third parties.
• The RTP (Return to Player) rate for each game is publicly disclosed.
• Live Casino games are hosted by real dealers and broadcast in real time.
• If a game is cancelled due to a technical error, all wagers will be refunded.
• In the event of a dispute over a game result, server logs will be treated as the definitive evidence.

6 Prohibited Activities

The following activities are strictly prohibited in order to maintain the integrity of CCasino's services. Any violation will result in immediate action.

• Operating multiple accounts by the same individual.
• Using bots, automated software, or artificial intelligence to play games.
• Using the platform for money laundering or processing illegally obtained funds.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Threatening, harassing, or engaging in offensive behaviour toward other players.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Operating an account on behalf of a minor.

7 Privacy & Data Protection

CCasino treats the protection of your personal data as a top priority. We use SSL encryption and modern cybersecurity practices to keep your information safe.

• Your personal data will not be sold to any third party.
• Your information will not be disclosed to authorities unless required by a legal obligation.
• Payment information is secured with bank-level encryption.
• You may view or update your personal information at any time.

For more details, visit our Privacy Policy Read the page.

8 Responsible Gaming

CCasino is firmly committed to responsible gaming. We want our players to treat gaming as a form of entertainment, not as a solution to financial problems.

• Players can set daily, weekly, or monthly deposit limits.
• Self-exclusion option available — from 7 days up to permanent.
• A cooling-off period can be requested at any time.
• If signs of gaming addiction appear, our support team is here to help.

9 Account Suspension & Closure

CCasino reserves the right to temporarily suspend or permanently close your account under the following circumstances:

• In the event of a terms & conditions violation.
• Failure to complete KYC verification or providing false information.
• Involvement in suspicious or fraudulent activity.
• As directed by a regulatory authority.
• Extended inactivity (more than 12 months).

Players may also request account closure at any time through the support team.

10 Dispute Resolution

If you have a complaint or dispute, we will first attempt to resolve it through direct discussion. CCasino takes all complaints seriously and is committed to providing prompt resolutions.

Complaints Process

• Contact our support team via live chat or email first.
• The support team will provide an initial response within 48 hours.
• Complex matters will be escalated to the compliance team.
• Independent arbitration is available against any final decision.

11 Changes to Terms

CCasino reserves the right to change, amend, or update these Terms and Conditions at any time. When changes are made, a notice will be sent to your registered email and this page will be updated accordingly.

• For major changes, at least 7 days' notice will be given in advance.
• Continued use of the service after any changes take effect constitutes acceptance of the updated terms.
• If you do not agree with the changes, you may close your account.
• Previous versions of the terms are available upon request.