CCasino Privacy Policy

1 Policy Introduction & Overview

CCasino (referred to as "we", "us", "our" or "the Company") is an online gaming platform serving users across Bangladesh and various other regions. Protecting the confidentiality of your personal information is our primary responsibility and commitment.

This privacy policy applies to our website and mobile applications. We operate according to this policy and comply with international data protection standards. If you have any questions, please contact us.

Our responsibility

• Protecting your privacy is our core objective.
• We collect only necessary information.
• All collected data is stored securely.
• We protect your information from unauthorized access.
• We fully respect your rights.

2 What information we collect

We collect various types of information to provide services at CCasino. Each data point serves a specific purpose, and we collect only what is necessary.

Information collected directly from you

• Name, email address, and phone number — for account registration.
• Date of birth — for age verification purposes.
• Address and nationality — for KYC verification.
• Payment information — for deposits and withdrawals (never stored in full).
• Copy of identity documents — for KYC and age verification.

Automatically collected information

• IP address — to track gaming activity.
• Device information — your browser, OS, and device type.
• Browsing history — the pages you visit on our website.
• Cookies and tracking data — to improve user experience.
• Gaming data — bet amounts, game results, and withdrawals.

3 How we use your information

Collected information is used only for specified purposes. We never use your data for anything else without your consent. See below for how we use your information:

Primary Uses

• Account creation and management — to keep your profile secure.
• Payment processing — to complete deposits and withdrawals.
• Age and identity verification — to ensure safe gaming.
• Gaming service delivery — to provide you with gaming access.
• Account security — to prevent fraud and unauthorized access.
• Customer Support — here to answer your questions and resolve any issues.

Other uses

• Platform improvements — to enhance your overall experience.
• Legal compliance — to meet tax and regulatory requirements.
• Gaming troubleshooting — to identify and resolve issues.

4 How we protect your information

Data protection is our highest priority at CCasino. We use industry-standard encryption and security measures to protect your information.

Technical Security

• SSL/TLS encryption — all data transmission on the website is encrypted.
• Firewall — to protect servers from unauthorized access.
• Access control — only authorized staff can view sensitive information.
• Data backup — regular backups to prevent data loss.
• Security updates — our systems are kept up to date at all times.

Administrative Security

• Employee training — training all staff on data protection policies.
• Security agreements — data protection contracts signed with all service providers.
• Regular audits — security reviews conducted by external experts.
• Incident response plan — emergency procedures in case of data breach.

5 Your personal rights

You have important rights regarding your data. CCasino respects all these rights and is committed to helping you exercise them.

Your rights

• Right of access — your right to know what information we hold about you.
• Right to rectification — the right to have inaccurate information corrected.
• Right to erasure — the right to have your data deleted under certain circumstances.
• Right to portability — the right to receive a copy of your data.
• Right to object — the right to stop certain types of data processing.
• Right to contest automated decisions — the right to appeal decisions made automatically.

To exercise these rights

To exercise any of these rights, contact us directly. We will respond to your request within 30 days of receipt.

6 Cookies and tracking technology

CCasino uses cookies to improve our website and application and enhance your experience. Learn how cookies are used here.

Types of cookies

• Essential cookies — to keep you logged in and ensure account security.
• Performance cookies — to improve website speed and usability.
• Functional cookies — to remember your preferences and settings.
• Targeting cookies — to make our ads and content more relevant to you.

Managing cookies

• You can control cookies through your browser settings.
• Most browsers have an option to disable cookies.
• Disabling some cookies may prevent certain features from working.

7 Links to Third-Party Websites

The CCasino website may contain links to other websites. However, we are not responsible for the privacy policies of those third-party sites.

• Please read the privacy policy of any third-party website before clicking their links.
• Their privacy policy applies to any information you provide on that website.
• We do not control their data collection or use.

8 Changes to privacy policy

CCasino reserves the right to modify this privacy policy at any time. In case of significant changes, we will provide you with advance notice.

• We will notify you before any changes take effect.
• You can view the latest version of the policy on this page.
• Continued use of the service after changes have been made will be considered acceptance of the updated policy.
• Contact us if you would like to access a previous version of this policy.

9 Contact us

If you have any questions, concerns, or complaints regarding your privacy, please contact us. Our data protection team is always ready to help.

Contact Details

Privacy Team Email:
[email protected]

Customer Support:
[email protected]

Hours:
Open 7 days a week, 24 hours a day