CCasino FAQ —
Your answers, right here

No. Under CCasino's rules, each person is allowed only one account. Attempting to open multiple accounts using the same mobile number or device may result in all accounts being suspended and any deposited balance being forfeited.

On the Login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes under 3 minutes.

Yes, withdrawals above a certain amount may require KYC verification. You will need to submit a copy of your national ID or passport. This is done for your protection — to ensure no one else can access your account.

On the deposit page and choose your preferred payment method. Deposits via mobile banking or debit/credit card are completed in just a few minutes. Once confirmed, your balance updates instantly.

The minimum deposit on CCasino depends on your payment method. Via mobile banking, you can typically deposit from as little as BDT 200. A maximum limit also applies, set in the interest of security. For more details, Deposit page here.

In most cases, deposits are credited to your account instantly. Mobile banking transfers are typically confirmed within 1–5 minutes. Bank card deposits may occasionally take 15–30 minutes. If more than 1 hour has passed, please contact our support team.

CCasino does not charge any deposit fees. However, your payment provider (bank or mobile banking service) may apply their own transaction charges. That is part of your payment method's own policy, not CCasino's.

CCasino typically processes withdrawal requests within 1–4 hours. Accounts with completed KYC verification are processed faster. Bank transfers may occasionally take up to 1 business day. Mobile banking withdrawals are generally quicker.

Smaller withdrawals generally do not require additional documents. However, KYC verification is required for withdrawals above a certain amount, which may involve submitting your national ID and bank account details.

If your withdrawal has been showing as "processing" for more than 4 hours, contact CCasino's 24/7 support team. Providing your transfer ID and amount helps resolve the issue faster. A pending verification on your account can also hold up a withdrawal.

New CCasino members receive a welcome bonus. A special match bonus and free spins are offered on your first deposit. Bonus amounts and terms may change from time to time — log in to the platform or Registration Page here.

Every bonus comes with a wagering requirement, meaning you must wager the bonus amount a set number of times before it can be converted to real funds. For example, a 30x wagering requirement on a BDT 100 bonus means you need to place BDT 3,000 in bets. Always read the bonus terms and conditions carefully.

Yes, CCasino's In the VIP Program Higher-tier members enjoy exclusive benefits — including larger cashback, personalized bonuses, faster withdrawals, and a dedicated account manager. Play more games to earn VIP points and level up.

CCasino offers over 1,000 games, including Live Casino (roulette, blackjack, baccarat, poker), Slots, Virtual Sports, Live Sports Betting (cricket, football, tennis) and much more. New games are added regularly.

Yes, all CCasino games are fully optimized for mobile. On both Android and iOS, you can play directly in your browser or via CCasino app's for uninterrupted gameplay. A 4G or Wi-Fi connection delivers the best experience.

Yes, CCasino's In the Live Casino Professionally trained dealers run the games in real time, streamed live in high-definition via HD cameras. Every move is fully transparent and fair.

CCasino's In the Betting section You can bet on cricket, football, tennis, badminton, hockey, basketball, and many more sports. Both international and local matches are covered. Live betting (placing bets during a match) and pre-match betting options are both available.

Yes, CCasino is a licensed and regulated platform. We use the latest encryption technology to keep your personal information secure. All transactions are SSL-encrypted and your data is protected under a strict privacy policy.

• Use a strong, unique password and change it regularly.
• Enable two-factor authentication (if available).
• Never enter sensitive information over a public network.
• Do not click on suspicious emails or phishing links.
• Check your account activity regularly.

Absolutely. All games on CCasino are powered by an RNG (Random Number Generator) and are regularly audited by independent third parties. Game outcomes are entirely random and cannot be influenced in any way. Every player has an equal chance of winning.

Responsible gaming means enjoying games as a form of entertainment and staying in control. At CCasino, Responsible Gaming Features including self-exclusion, time limits, and opt-out options. If you are struggling with gambling addiction, please reach out to a counseling service for support.